Mary has been studying staff inside British immigration removal centres since 2009 in order to better understand what they do and how they understand their role. As literature from elsewhere has demonstrated, staff play an important role in shaping the nature of any institution. In one as contested as an IRC, their role is particularly important. In the summer of 2019 Mary completed the first draft of a sector-wide survey tool about staff, that is designed to accompany the MQLD. This will be administered for the first time in 2020.