ADR is highly topical at EU level and within Member States, with the European Commission due
to issue proposals in 2011 for a Framework Directive on ADR and a Regulation on a system for
ODR. Yet many people are unfamiliar with the consumer dispute resolution mechanisms that
have emerged, almost unseen, in recent years:  ‘ADR’ in this context is not merely ‘mediation’ of
court claims, but a separate world.
This conference will report results of a major comparative study on ADR systems in Europe,
showing what actually exists, and what potential exists for extending both redress and collective


Booking essential, places are limited. 
To book online, please email