RUNNING ORDER OF THE CONFERENCE
I. Models of ADR: The Research Findings - Revealing the Hidden World of Consumer ADR in Slovenia, Poland, Sweden, France, Germany, the UK, and the Netherlands
- Introduction: Professor Chris Hodges
ADR in EU policy: Dr Iris Benöhr
- The Models: Professor Chris Hodges
Numbers of claims, Costs and Duration of ADR Systems
PDF 476kBDr. Naomi Creutzfeldt-Banda
II. Redress through ADR: In what circumstances does ADR work – and work best?
- What criteria should ADR satisfy: independence, expertise, fundamental rights, due process, fairness, justice, legitimacy, governance, effectiveness, efficiency, speed, cost, flexibility – and access to justice? Are these the ‘minimum standards’ needed for ADR? Why? Are there others?
Dr Georg Starke, Federal Ministry for Agriculture, Consumer Protection and Food, Berlin
- Where do contrasting ADR models not satisfy the criteria? How should systems be improved?
- Should decisions be fully transparent?
Professor Willem van Boom, Erasmus University, Rotterdam
- What is the best architecture for ADR – nationally and internationally?
Consumer ADR in Japan: Professor Ikuo Sugawara, Nagoya University
- How do developments in consumer ADR relate to systems and developments in public sector oversight and dispute resolution?
Dr Angus Nurse
PDF 2MB, Birmingham City University
- How do we measure the function and success of ADR schemes?
- Professor Deborah Hensler, Stanford Law School
III. Where Next?
- Improvements in ADR techniques
Peter Moerkens, De Geschillencommissie Stichting, The Hague
Stefaan Voet, University of Ghent
- What opportunities exist to extend ADR?
ADR in competition damages claims: Duncan Campbell, CBI
ODR: Dr Julia Hörnle
PDF 339kB, Queen Mary London,
Dr Pablo Cortés
PDF 240kB, Leicester University, and
Prof Fernando Esteban de la Rosa
PDF 195kB, University of Grenada.
ODR platforms: Zbynel Loebl
PDF 964kB, external counsel of ADR.EU and coordinator of an
international pilot on cross-border ODR
- Should ADR deliver behaviour control (improvements in performance through scrutiny and regulation) as well as dispute resolution? How can regulators, business and consumers deliver redress, dispute resolution and improved standards?
Adrian Dally, Financial Ombudsman Service, London
Henrik Øe, Danish Consumer Ombudsman
- Why do we need courts? What for? What role should ADR, regulators and courts have, and how should they work together?
- Malcolm Carlisle OBE, European Justice Forum
- Panel discussion: How should ADR be developed nationally, across the EU and beyond? What are the implications for access to justice?
- Pula Houghton, Which?, London
- Keith Richards, Raleo Ltd, London
- Sebastian Bohr, European Commission DG SANCO, Brussels
- Peter Avery, OECD, Paris