About digital inclusion at public libraries
In his 2018 report on poverty in the UK, the UN Special Rapporteur on Extreme Poverty and Human Rights observed that ‘a digital welfare state is emerging’ and ‘the impact on the human rights of the most vulnerable in the UK will be immense.’ As critical government services, such as Universal Credit, become digitised, people on the margins increasingly need digital skills to access their basic rights and perform basic life tasks. Unfortunately, these people are least likely to be online or possess digital skills.
In many places, public libraries have stepped in to help close the digital divide, providing free digital assistance to people who need help acquiring digital literacy and accessing computers and internet connections. Libraries are quietly filling the gap, but their crucial work and the people they serve are still largely invisible in public policy around digitisation. We need to change that.
- Make visible the lived experiences of people who rely on library digital services and the library programmes that are helping people survive in a digital world
- Improve the digital helping scheme at Oxfordshire libraries to better serve library customers
- Recommend policy interventions at county and national government levels regarding digital services and the lived experiences of the digital divide in local communities
This project is funded by the Knowledge Exchange Seed Fund (KCD00042.CX01.01).
Oxford Research Ethics Approval Ref No: R66542/RE001.