Individual Presentations

New developments in Consumer ADR

Denmark
Italy
Greece
Malta
Netherlands
France
Spain
Ireland
Germany
United Kingdom

The Consumer’s Journey, digitalisation, and using data to affect behaviour

J Walker, Resolver
D Pilling, Ombudsman Services

Fairness

C Wayman and A Lovell, FOS

Trust: transparency, information, governance, digitalization, vulnerability

Panel
L Shand Smith, DRS Implementation Steering Group

Current policy, academic and research issues

X Kramer, Erasmus School of Law
P Cortes, University of Leicester
F Esteban de la Rosa, Universidad de Granada
A Biard, Erasmus School of Law

Where should CDR fit in the future dispute resolution landscape?

D Wallis, University of Hull
C Hodges, University of Oxford