The Team are recognised as leading experts in Consumer ADR in Europe, producing influential ground-breaking research and being much in demand to advise governments, ombudsmen, regulators, and consumer and business groups on developing policy.

CONSUMER ADR IN EUROPE

The first comprehensive compilation on national Consumer ADR (CDR) landscapes and how individual mechanisms worked in 10 EU Member States was produced and published in 2012:

C Hodges, I Benöhr and N Creutzfeldt-Banda, Consumer ADR in Europe Hart Publishing. The following extracts from that book are relevant to policy issues:

- Proposed new Essential Requirements and key performance Indicators

- A Model for a National Consumer ADR Architecture

- Data on the Costs of Consumer ADR Schemes

For more information on the book, please click here.

Research has continued on CDR in further Member States, and into how the EU Directive 2013/11/EU on consumer ADR has been implemented, and a second volume will be published in 2017. A sequence of book chapters and articles have been produced, notably:

C Hodges, ‘Consumer Ombudsmen: Better regulation and dispute resolution’ (2014) ERA Forum, Volume 15, Issue 4, 593-608; (2015) DOI: 10.1007/s12027-014-0366-8of [translations of extracts from that article in GermanItalian and Spanish]

C Hodges, "Consumer Redress: Implementing the Vision" from P Cortes, The New Regulatory Framework for Consumer Dispute Resolution. (Oxford, Oxford University Press, 2016).

C Hodges and A Stadler (eds), Resolving Mass Disputes: ADR and Settlement of Mass Claims (Edward Elgar, 2013).

C Hodges, ‘New Modes of Redress for Consumers: ADR and Regulation’ in S Camarra Lapuente (ed), La Revisión de las Normas Europeas y Nacionales de Proteccción de los Consumidores  (CIVITAS and Thomson Reuters, 2012)

C Hodges, ‘New Modes of Redress for Consumers; ADR and Regulation’ in E Buttigieg (ed), Rights and Remedies for the Consumer in the European Union (Malta: Guttenberg Press and University of Malta, 2012).

C Hodges, ‘Consumer Redress: Ideology and Empiricism’ in K Purnhagen and P Rott (eds), Varieties of European Economic Law and Regulation. Festschrift for Hans Micklitz, (Springer, 2014).

C Hodges, ‘Consumer ADR and Appeals’ in A Uzelac and CH van Rhee (eds), Nobody’s Perfect. Essays on Appeals and Other Methods of Recourse against Judicial Decisions in Civil Matters (intersentia, 2014).

C Hodges, ‘Unlocking Justice and Markets: The Promise of Consumer ADR’ in J Zekoll, M Bälz and I Amelung (ed), Dispute Resolution: Alternatives to Formalization – Formalization of Alternatives? (Brill, 2014).

C Hodges, ‘Delivering Redress through Alternative Dispute Resolution and Regulation’ in WH van Boom and G Wagner (eds), Mass Torts in Europe: Cases and Reflections (De Gruyter, 2014)

C Hodges, ‘The Consumer as Regulator’ in Dorota Leczykiewicz and Stephen Weatherill (eds), The Images of the Consumer in EU Law: Legislation, Free Movement and Competition Law (Oxford, Hart Publishing, 2016)

C Hodges and N Creutzfeldt, ‘Transformations in Public and Private Enforcement’ in H-W Micklitz and A Wechsler (eds), The Transformation of Enforcement (Hart, 2016)

C Hodges, ‘Consumer Redress: Implementing the Vision’ in P Cortes, The New Regulatory Framework for Consumer Dispute Resolution. (Oxford, Oxford University Press, 2016).

C Hodges, ‘Current discussions on consumer redress: collective redress and ADR’ ERA Forum: Volume 13, Issue 1 (2012), 11-33, also DOI 10.1007/s12027-011-0245-5 (May 2012)

C Hodges, I Benöhr & N Creutzfeldt-Banda, ‘Consumer-to-business dispute resolution: the Power of CADR’ ERA Forum (2012) 13:199–225; DOI 10.1007/s12027-012-0263-y

C Hodges, ‘Consumer ADR in Europe’ Zeitschrift für Konfliktmanagement 6/2012, 195-197

C Hodges, 'New Modes of Redress for Consumers and Competition Law, (2012) 11/12 Revista de Concorrência e Regulação 227-250

N Creutzfeldt and C Hodges, ‘Consumer Dispute Resolution (CDR) in Europe’ Nederlands-Vlaams Tijdschrift voor Mediation en Conflictmanagement (Dutch-Flemish Review for Mediation and Conflict Management) (2014) 2,
29-43.

C Hodges ‘New EU Frameworks for Consumer Complaints: Time for an Air Ombudsman?’ [2014] Travel Law Quarterly 192-201

C Hodges, ‘Consumer Ombudsmen: Better regulation and dispute resolution’ (2014) ERA Forum, Volume 15, Issue 4, 593-608; (2015) DOI: 10.1007/s12027-014-0366-8of

C Hodges, ‘Mass Collective Redress: Consumer ADR and Regulatory Techniques’ (2015) 23 European Review of Private Law 829-874

C Hodges, ‘Neue Ansätze grfragt’, Bank und Markt, 12 December 2015, 40

C Hodges, ‘Verbraucher-Ombudsstellen: Besserere Regulierung und Beilegung von Streitigkeiten’ (2015) 6 Zeitschrift für das Privatrecht der Europäischen Union 263-272.