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Trusting the Middle-Man: Impact and Legitimacy of Ombudsmen in Europe

Fourth Annual Civil Justice Conference on Consumer ADR/ODR

Here you can find the contributions to our Fourth Annual Civil Justice Conference on Consumer ADR/ODR in Oxford (18-20 April 2016).

The presentations are grouped into the three themes of the conference. Here is the conference programme.

conference policy brief is available here: 

adrandjustice_rev_2.pdf

PDF 869kB

1. Implementation of the consumer ADR directive

Eline Verhage 

Nicole Nespoulous  

Eric Houtman 

Nicola Wentzel 

Roberto Malaman 

2. Trust

Naomi Creutzfeldt (some findings) 

Frédérique Coffre 

Henri Dolivier 

Edgar Isermann / Christof Berlin 

Juergen Kipp 

Prof Hirsch 

Matt Vickers 

Donal Galligan  

3. Justice 

Felix Steffek introduction 

Felix Steffek  

Naomi Creutzfeldt intro 

Ulla Glaesser 

Brian Hutchinson

Comments of Carrie Menkel-Meadow 

Richard Kirkham 

Stefaan Voet

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Trusting the Middle-Man: Impact and Legitimacy of Ombudsmen in Europe

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  • Fourth Annual Civil Justice Conference on Consumer ADR/ODR

See also

  • The Swiss Re Programme for Civil Justice Systems
  • Centre for Socio-Legal Studies
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