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Trusting the Middle-Man: Impact and Legitimacy of Ombudsmen in Europe
More information and research
I am compiling a list of research on ombudsmen, administrative justice and civil justice systems.
Ombuds research
Studying the work of ombuds men and women and complaint handlers
UK Administrative Justice Institute
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Trusting the Middle-Man: Impact and Legitimacy of Ombudsmen in Europe
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Fourth Annual Civil Justice Conference on Consumer ADR/ODR
