Naomi Creutzfeldt


Naomi holds a PhD in political science (Georg-August Universität Göttingen, Germany) and a BA and MPCM in International Relations and Public Relations (University of Southern Queensland, Australia). Her doctoral thesis explored the concept of a European public sphere, created by the media, in the United Kingdom, Germany and France. The national and European level discourse of identities and values emerging from the public debate on Turkey’s accession to the EU formed the case study. Naomi is currently at the University of Westminster.


Since 2010 Naomi is working with Christopher Hodges on the Research Programme in European and Comparative Civil Justice Systems, specializing on Alternative Dispute Resolution for consumers in Europe. The co-authored book on Consumer ADR in Europe (Hart 2012) describes in detail the different approaches to dispute resolution and coverage in 10 member states. Research is on-going and aims to cover the remaining countries, in a second volume.

Between October 2013 -2016 Naomi conducted a three year ESRC funded project on: Trusting the middle-man:  impact and legitimacy of Ombudsmen in Europe. 

Naomi is a member of the Law and Society Association (USA), the Socio-Legal Studies Association (UK) and an individual associate member of the Ombudsman Association. Naomi is a member of the executive committee of the SLSA, and on the steering committee of the Foundation for Law, Justice and Society at Wolfson College, and a Fellow of Wolfson College. Naomi is also an  ADR group Accredited Civil & Commercial Mediator.


Naomi is now a Senior Lecturer in law at the University of Westminster.

One of her current projects, funded by the ESRC, investigates access to justice for vulnerable and energy poor consumers in Europe.

Research Interests

  • Civil justice systems and access to justice
  • Alternative Dispute Resolution (ADR)
  • Dispute resolution/ behaviour and administrative justice
  • EU law and regulation
  • Socio-legal methods
  • Risk regulation and risk communication
  • Media and political communication across cultures
  • Ombudsmen and procedural justice