Naomi holds a PhD in political science (Georg-August Universität Göttingen, Germany) and a BA and MPCM in International Relations and Public Relations (University of Southern Queensland, Australia). Her doctoral thesis explored the concept of a European public sphere, created by the media, in the United Kingdom, Germany and France. The national and European level discourse of identities and values emerging from the public debate on Turkey’s accession to the EU formed the case study. Naomi is currently at the University of Westminster.

Current projects:

Since 2010 Naomi is working with Christopher Hodges on the Research Programme in European and Comparative Civil Justice Systems, specializing on Alternative Dispute Resolution for consumers in Europe. The co-authored book on Consumer ADR in Europe (Hart 2012) describes in detail the different approaches to dispute resolution and coverage in 10 member states. Research is on-going and aims to cover the remaining countries, in a second volume.

Since October 2013 Naomi is conducting a three year ESRC funded project on: Trusting the middle-man:  impact and legitimacy of Ombudsmen in Europe. 

Naomi is a member of the Law and Society Association (USA), the Socio-Legal Studies Association (UK) and an individual associate member of the Ombudsman Association. Naomi is a member of the executive committee of the SLSA, and on the steering committee of the Foundation for Law, Justice and Society at Wolfson College, and a Fellow of Wolfson College. Naomi is also an  ADR group Accredited Civil & Commercial Mediator.




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  • Creutzfeldt and Berlin, 'ADR in aviation: European and national perspectives ' (2016) Civil Justice Quarterly
  • Creutzfeldt, 'Book Review:Regulating Dispute Resolution. ADR and Access to Justice at the Crossroads. ' (2016) 1/2016 The Rabel Journal of Comparative and International Private Law Heft [Review]
  • Creutzfeldt, 'Implementation of the consumer ADR directive' (2016) Volume 1 JOURNAL OF EUROPEAN CONSUMER AND MARKET LAW
  • Creutzfeldt, 'Introduction to Alternative Dispute Resolution (ADR) for Consumers in Europe' in Cauffman, Schmits (ed), The citizen in European Private Law: Norm-setting, Enforcement and Choice (Intersentia 2016)
  • Creutzfeldt, 'Ombudsmen schemes' in Cortes, Pablo (ed), The transformation of consumer dispute resolution in the European Union: A renewed approach to consumer protection (OUP 2016)
  • Creutzfeldt, 'Vertrauen in außergerichtliche Streitbeilegung' (2016) 1/2016 Zeitschrift für Konfliktmanagement (ZKM)
  • Creutzfeldt, 'What do we expect of ombudsmen?' (2016) International Journal of Law in Context
  • Creutzfeldt and Hodges, 'Parallel tracks in mass litigation: public and private responses to the Buncefield explosion in England’ ' in Hensler & Tzankova (ed), (Edward Elgar 2015)
  • Hodges and Creutzfeldt, 'Transformations in Public and Private Enforcement' in Hans-W. Mickitz & Andrea Wechsler (ed), The Transformation of Enforcement: European Economic Law in Global Perspective (Hart 2015)
  • Creutzfeldt, 'Alternative Dispute Resolution for Consumers' in Stürner, Gascón and Caponi (eds), 'The Role of Consumer ADR in the Administration of Justice - New Trends in Access to Justice under EU Directive 2013/11' (sellier 2014)
  • Creutzfeldt, 'Ausblick nach Europa: Beispiele aus den Mitgleidstaaten' (2014) 45 Verbraucherpolitik Option Schlichtung – Eine neue Kultur der Konfliktloesung
  • Creutzfeldt and Hodges, 'Consumer Dispute Resolution (CDR) in Europe ' (2014) Nederlands-Vlaams Tijdschrift voor Mediation en Conflictmanagement
  • Creutzfeldt, 'How important is procedural justice for Consumer Dispute Resolution? A case study of an ombudsman model for European Consumers' (2014) 37 Journal of Consumer Policy
  • Creutzfeldt and Chakraborty, 'Reconciling inconsistencies in regulation throughout the EU for a risk-based approach towards industry governance: A closer look' in Raadschelders, Graham, Bohme (ed), Public Administration and the Modern State: Assessing trends and impact (Palgrave Macmillan 2014)
  • Creutzfeldt, 'The evolution and origins of consumer dispute resolution systems in Europe' in Hodges & Stadler (ed), Resolving Mass Disputes: ADR and Settlement of Mass Claims (Edward Elgar 2013)
  • Hodges, Creutzfeldt and Benoehr, 'Consumer–to–business dispute resolution: the power of CADR ' (2012) ERA Forum Journal of the Academy of European Law
  • Hodges, Creutzfeldt and Benoehr, 'Consumer–to–business dispute resolution: the power of CADR ' (2012) ERA Forum Journal of the Academy of European Law
  • Berlin and Creutzfeldt, 'Verbraucher-ADR in Europa wird gestärkt ' (2012) Zeitschrift für Konfliktmanagement (ZKM)
  • Chakraborty and Creutzfeldt, '2010 Meltdown –Airport Closure Risk Communications in London and NYC ' (2011) European Journal of Risk Regulation
  • Chakraborty and Creutzfeldt, 'Initial Phase Crisis Communications following high perceived risk events: The volcanic ash crisis and the Japanese tsunami ' (2011) European Journal of Risk Regulation
  • Chakraborty and Creutzfeldt, 'Implications of the Risk Communication Guidelines for the European Union ' (2010) European Journal of Risk Regulation
  • Creutzfeldt, Does Turkey belong to Europe? A comparative analysis of the public debate in the media (Cuvillier Verlag Göttingen 2009)


Research projects

Research Interests

  • Civil justice systems and access to justice
  • Alternative Dispute Resolution (ADR)
  • Dispute resolution/ behaviour and administrative justice
  • EU law and regulation
  • Socio-legal methods
  • Risk regulation and risk communication
  • Media and political communication across cultures
  • Ombudsmen and procedural justice

Research projects