Naomi holds a PhD in political science (Georg-August Universität Göttingen, Germany) and a BA and MPCM in International Relations and Public Relations (University of Southern Queensland, Australia). Her doctoral thesis explored the concept of a European public sphere, created by the media, in the United Kingdom, Germany and France. The national and European level discourse of identities and values emerging from the public debate on Turkey’s accession to the EU formed the case study. Naomi is currently at the University of Westminster.
Since 2010 Naomi is working with Christopher Hodges on the Research Programme in European and Comparative Civil Justice Systems, specializing on Alternative Dispute Resolution for consumers in Europe. The co-authored book on Consumer ADR in Europe (Hart 2012) describes in detail the different approaches to dispute resolution and coverage in 10 member states. Research is on-going and aims to cover the remaining countries, in a second volume.
Between October 2013 -2016 Naomi conducted a three year ESRC funded project on: Trusting the middle-man: impact and legitimacy of Ombudsmen in Europe.
Naomi is a member of the Law and Society Association (USA), the Socio-Legal Studies Association (UK) and an individual associate member of the Ombudsman Association. Naomi is a member of the executive committee of the SLSA, and on the steering committee of the Foundation for Law, Justice and Society at Wolfson College, and a Fellow of Wolfson College. Naomi is also an ADR group Accredited Civil & Commercial Mediator.
- ESRC Future Research Leaders Fellowship
Project: Trusting the middle-man: impact and legitimacy of ombudsmen in Europe (2013 - 2016)
- The University of Oxford’s ESRC Impact Acceleration Account (IAA) was awarded to Naomi Creutzfeldt and Chris Gill (Queen Margaret University, Edinburgh) for their project: Critics of the ombudsman system: understanding and engaging online citizen activists (6/1/2015 - 12/31/2015)
- Oxford University’s John Fell OUP Research Fund award for a collaborative project on: Informality and the Media in Consumer Protection in Emerging Economies (with Petra Mahy, Iginio Gagliardone and Nicole Stremlau). Project Dates: 15/04/2015 - 15/02/2016.
Naomi is now a Senior Lecturer in law at the University of Westmisnter: https://www.westminster.ac.uk/about-us/our-people/directory/creutzfeldt-naomi
One of her current projects, funded by the ESRC, investigates access to justice for vulberable and energy poor consumers in Europe: https://esrcjustenergy.wordpress.com