Uber is representative of the sharing economy which involves mass consumers and labours. The challenges facing policy makers not only concern labour and employment issues, but also consumer protection as well as contract and dispute resolution.

Consumers in various markets found out the hard way that entrusting their data to time and money-saving services does not solely result in benefit. For example, Uber has suffered a massive data breach recently, which compromised information of about 50 million riders and 7 million drivers. The strong competition between services can trigger the conflicts of interest on multiple levels; for example, between passengers (as in the case of Uber Pool), but also between passengers and drivers, or drivers and the companies they work for. Many legal issues are not easy to address, such as the potential of physical assault by or against passengers, drivers with insufficient protection with respect to local labour laws, contract laws and health cover, and uninsured passengers.

This seminar brings legal practitioners, policymakers, and academics together for an in-depth discussion of these issues. We aim to answer questions such as:

  • How to clarify legal responsibility between Uber, drivers and passengers?

  • How can disputes be resolved through an efficient approach to expedite the claims of injured passengers, or the complaints of dissatisfied drivers?  

  • Can regulations be tailored and applied to different local versions of ride-hailing service globally?

  • Can the above shed some light on approaches to regulating other sharing economies?