Launch of the Designing for Inclusion Good Practice Guide

The Centre for Socio-Legal Studies is pleased to announce the launch of a new guide today entitled ‘Designing for Inclusion’. Funded by an ESRC Impact Acceleration Account, the ‘Designing for Inclusion’ good practice guide has been produced in partnership with His Majesty’s Courts and Tribunal Service, AdviceUK, the Advice Services Alliance and the Law Centres Network. The research on which the guide is based was undertaken by Dr Anna Tsalapatanis and Professor Linda Mulcahy of the Oxford Centre for Socio-Legal Studies.

Dal Warburton National Network Lead at AdviceUK said of the guide:

If you want to make your advice service more accessible and inclusive, this is a great resource. We particularly appreciate the way it brings together key information in one place – including taking you through the design process itself.

The guide draws on good practice in the field identified in a series of focus groups with front line advice workers across England and Wales. The guide will be of use to anyone responsible for producing public facing materials about their benefits and rights. It has been designed with the particular needs of smaller organisations in mind. This project is an offshoot of the Supporting Online Justice project in which a series of public information films were produced for litigants invited to an online hearing.

These projects form part of the Centre for Socio-Legal Studies Access to Justice Research Cluster.