Professor Chris Hodges gave evidence in Cardiff on 8 April 2019 to the Commission for Justice in Wales on ideas for reforming Ombudsmen, Courts, Tribunals and delivering advice to people and SMEs. His written contribution can be viewed here, and on the Commission’s website.  The ideas are based on extensive research that will be published this autumn in a book, C Hodges, Delivering Dispute Resolution: A Holistic Review of Models in England & Wales (Hart, 2019).