Sponsored by:

Organising Committee: Professor Christopher Hodges, Dr Naomi Creutzfeldt and Dr Felix Steffek

This annual and unmissable event will address three topical issues:

  • How have Member States implemented the EU Consumer ADR Directive, and what landscape changes have occurred? Findings of a joint Oxford-ECC-NET study.
  • Do consumers trust Ombudsmen? The findings of a major ESRC study into consumer trust into 14 Ombudsmen in Germany, France and UK.
  • How should ADR bodies evolve? What criticisms and issues arise? What are the responses and future actions?

Confirmed speakers include:

Professor Carrie Menkel-Meadow, Professor of Dispute Resolution & Civil Procedure, Georgetown University
Professor Dr Günter Hirsch, German Insurance Ombudsman
Ms Frederique Coffre, Director General, French National Energy Ombudsman