Individual Presentations
IntroductionNew developments in Consumer ADRDenmarkItalyGreeceMaltaNetherlandsFranceSpainIrelandGermanyUnited KingdomODRThe Consumer’s Journey, digitalisation, and using data to affect behaviour J Walker, ResolverD Pilling, Ombudsman ServicesFairnessC Wayman and A Lovell, FOSTrust: transparency, information, governance, digitalization,...